The Home Office Payment Processing Service (HOPPS) managed more than 700,000 visa applications a year. The service was experiencing challenges – not only with the sheer volume of applications but with the complex and multiple steps involved in processing them. NS&I Government Payments Services (NS&I GPS) was selected to provide a streamlined management approach and worked collaboratively with the Home Office to address the services challenges.

The NS&I GPS team provided services for validating passports and identifying forgeries, captured data to provide accurate forecasting, and undertook digitisation to maximise efficiency.

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