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Global Government Fintech is a sister publication of Global Government Forum – together  we organise repeat and one-off events.

We run a series of webinars throughout the year offered free of charge to all public servants from around the world. Panels include experts from the public sector, international institutions, think tanks and industry. Our webinar schedule is set out below:

17 June 2020 – Recover and Thrive Regulating Mobility in a Disrupted World

  • Knowledge Partner: Deloitte

18 June 2020 – Developing Immunity: IT Security in the era of remote working

  • Knowledge Partner: Tripwire

24 June 2020 – ‘Levelling Up’ in the era of COVID 19

  • Knowledge Partner: Centre for Public Impact



  • Dr Nicola Headlam, former Head of Northern Powerhouse, BEIS
  • Chris Murray, Director, Core Cities Group
  • Tim Pitt, former Special Adviser at HM Treasury, Cabinet Office and Ministry of Justice
  • Katie Rose, Programme Manager, Centre for Public Impact
  • Philip Rycroft, former Permanent Secretary, Department for Exiting the European Union

Redistributing the civil service workforce


  • Steven Boyd, Chief Executive Officer, Government Property Agency, Cabinet Office
  • Ed Griffin, Director of HR Consultancy and Research, Institute for Employment Studies
  • Anna Round, Senior Research Fellow, IPPR North

Meeting the government’s goals on infrastructure provision


  • Angela Barnicle, Chief Officer for Asset Management and Regeneration, Leeds City Council
  • Maria Machancoses, Director, Midlands Connect
  • Greg McClymont, Assistant Director – Transport and Place, National Infrastructure Commission
  • Tim Wood, Northern Powerhouse Rail Director, Transport for the North

Bringing it all together: service delivery at the Combined Authority level


  • Professor Vincent Goodstadt, 2070 Commissioner and Vice-President of the Town and Country Planning Association
  • Dave Innes, Head of Economics, Joseph Rowntree Foundation
  • Jonathan Werran, Chief Executive, Localis
  • John Wrathmell, Director of Strategy, Research and Economy, Greater Manchester Combined Authority

8 July 2020 – Manage “The curative power of connectivity: using tech to support public health and economic growth”

Knowledge Partner: Huawei

21 July 2020 – Managing a distributed workforce

Knowledge Partner: Unit4

  • Michael Keenan, Deputy Minister of Transport Canada
  • Kate Guthrie, Smarter Working Programme Director and Deputy Director for Workplace Experience at the Government Property Agency, UK
  • Alicia dela Rosa-Bala, Chairperson, Civil Service Commission, Philippines
  • Lisa Dodman, Chief People Officer at enterprise software provider Unit4
  • Anthony Gatt, Permanent Secretary, Ministry for Energy and Water Management (MEW), Malta

22 July 2020 – Know your enemy: using data to tackle COVID-19

Using data to drive COVID 19 service delivery

Knowledge Partner: Mastercard


  • Johannes Jütting, Executive Head, Partnership in Statistics for Development in 21st Century (PARIS21)
  • Liz Lutgendorff, Senior Research Analyst, Government Digital Service, Cabinet Office, United Kingdom
  • Fabrizio Burlando, Executive Vice President for Data & Services, Mastercard
  • Jeni Tennison, Vice President & Chief Strategy Advisor, Open Data Institute
  • Enrique Zapata, Data Intelligence and New Technologies in Government, CAF Development Bank of Latin America

The power of ‘big data’ in addressing COVID 19

Knowledge Partner: Google Cloud


  • Alistair Campbell, Assistant Secretary – COVID-19 data, Department of the Prime Minister and Cabinet, Australia
  • Ronald Jansen, Chief of Data Innovation & Capacity Branch, Statistics Division, United Nations
  • Mark Palmer, Head of Public Sector, EMEA, Google Cloud
  • Su Lynn Quek, Director, Smart Nation and Digital Government Office, Singapore
  • Francisco Rodriguez, Digital Government Division Head, Ministry of the Presidency, Chile

10 September 2020 – Reset your economy: building a green stimulus package

Knowledge Partner: Deloitte


  • Laura Altinger, Regional Team Lead for Nature, Climate and Energy, United Nations Development Programme
  • Sir Suma Chakrabarti, Former Président of EBRD and Incoming Chair of ODI
  • George Dibb, Head of Industrial Strategy & Policy Engagement, UCL Institute for Innovation and Public Purpose (IIPP)
  • Steffen Jenner, Policy Advisor Energy and Climate Policy Unit, Federal Ministry of Finance, Germany
  • Dan Markham, National Leader, Asset and Economic Advisory, Deloitte

15 September 2020 – Adapt to survive: creating more responsive civil services

Knowledge Partner: PA Consulting


  • Caleb Deeks, Programme Director, Civil Service Modernisation and Reform, Cabinet Office, United Kingdom
  • Teoh Zsin Woon, Deputy Secretary (Transformation), Public Service Division, Singapore
  • Alex Richards, Managing Consultant, PA Consulting Group

22 September 2020 – Protecting staff as they protect the public: service delivery in the COVID era

Knowledge Partner: Dell Technologies

Citizens have rarely been in such need of assistance from their governments – with millions dependent on new economic stimulus, benefits, medical and public health services, while the pandemic increases demand for many traditional forms of support. But governments must find ways of meeting people’s needs without exposing their own staff to the risk of infection – or they’ll face rising sickness rates, staffing gaps, low morale and, potentially, legal action.

At this free webinar, civil service leaders and technical specialists will discuss the ways in which government bodies can deliver great public services while protecting employees and the public against the risk of infection. For example, digitalising services can reduce the need for office-based case-management and call centre staff, while video-conferencing and service delivery apps minimise meetings with service users. Better use of data can improve the targeting of site and home visits, and segmentation of user groups can cut the risks when direct contact is essential. Covering both the shift to digital services and how to improve safety in face-to-face delivery, the webinar will also consider how to ensure that services are inclusive and accessible to all citizens.


  • Craig Varian, Director of Estates, Finance Group, Department for Work and Pensions, United Kingdom
  • Rob Rance, UK Channel Lead for CSG Group, Dell Technologies

Public servants can register for this free webinar here

29 September 2020 – The role of RPA in COVID-19 response 

Taking on the mundane, repetitive tasks involved in processing transactions, robotic process automation (RPA) technologies enable governments to shorten response times and reduce errors in the delivery of public services. And since the arrival of coronavirus, RPA tools have gained new significance.

As governments roll out huge stimulus packages to keep economies afloat through the crisis, public servants have come under huge pressure to rapidly process individuals’ and businesses’ applications for much-needed financial support. Handling straightforward cases, RPA can help boost processing rates and free up staff to focus on complex applications.

At this GGF webinar, civil service leaders will explore the applications of RPA in pandemic response measures; discuss what they’ve learned about how best to develop and introduce RPA systems; and consider how the use of RPA is likely to develop across the public sector. Capturing the experiences of civil service leaders from around the world, the webinar will form essential viewing for all those interested in RPA’s potential, its characteristics and its risks.


  • Lacramioara Corches, General Director/Social Services Director, Ministry of Labour, Family and Social Protection, Romania
  • Mikko Laakso, Director, Verohallinto – Finnish Tax Administration, Finland

Public servants can register for this free webinar here

01 October 2020 – Planning for recovery: how can governments worldwide help small businesses to ‘build back better’?

Knowledge Partner: Mastercard

The pandemic continues to wreak havoc on public finances worldwide. But forward-thinking governments are already looking at how they can ‘build back better’. Small businesses, which employ about 70 per cent of the world’s workforce and contribute around half of the world’s GDP, are – and will remain – fundamental, particularly when it comes to creating jobs in the post-COVID era.

At present all businesses face challenges ranging from disrupted supply chains to shifts in consumer behaviour that will endure well beyond COVID-19. However, the impacts are much greater for small businesses, building on existing struggles linked to access to finance and rapid digitisation. To aid this economic backbone, governments around the world are striving to address the immediate cashflow needs of small businesses, while enabling and equipping them to continue operating in this changing and ever more digital landscape.

At this Global Government Fintech webinar we will discuss: What are the greatest challenges faced by small businesses as the pandemic continues? How have public and private sectors collaborated to drive economic resilience and digitisation among small business during the pandemic? How can governments best help small businesses understand and plan for the world beyond COVID-19?

We look forward to you joining us to explore these crucial questions.

Public servants can register for this free webinar here

06 October 2020 – Restoring the public finances

Knowledge Partner: Deloitte

For 12 years, governments around the world have worked to plug the holes torn in their balance sheets by the credit crunch and its painful after-effects. In many countries, it’s been an uphill battle: ageing populations require higher spending on public services; flat-lining earnings depress income tax receipts; the shift into a digital world weakens governments’ ability to tax economic activity.

Now a still more costly crisis has arrived, demanding vast levels of public spending as economies stall and tax revenues dry up. How can governments act to restore their public finances, while providing citizens with the services they need?

At this Global Government Forum webinar, senior leaders from civil services, international organisations and expert bodies will discuss how governments can develop the policies, services and reforms that will enable countries to once again balance income and outgoings. What have we learned from our response to the financial crisis? How can civil servants improve efficiency and effectiveness in public spending? How should tax systems be remodelled to fit today’s world? And can nations both close budget deficits, and ensure that this virus – which hits the weakest hardest – doesn’t deepen existing inequalities?

As we move past crisis response, public leaders will be left with a financial hangover: this webinar will explore how to formulate a cure.

Public servants can register for this free webinar here

08 October 2020 – Building the right systems for remote working

Knowledge Partner: Dell Technologies

Over recent months, millions of civil servants have been learning how to work effectively from home, developing the skills and techniques to operate in a distributed workforce. And with COVID-19 likely to remain a threat for months to come, civil service organisations are now working to improve the equipment and systems used by staff – providing the home IT kit, network connections and collaborative tools to improve efficiency, security and wellbeing among home-workers.

At this free webinar, civil service leaders and technical professionals will explore how government bodies can develop their central data systems, remote-access networks, home-working equipment, and workstream management tools to better support a distributed workforce – improving delivery today, while equipping themselves for a future in which flexible working is the rule rather than the exception. Considering both the equipment needed to support good health, morale and engagement among the workforce, and the systems required to ensure organisational security and efficiency, it will be particularly valuable to senior leaders, line managers, and IT, digital, HR, commercial and security professionals.

Public servants can register for this free webinar here

13 October 2020 – Find your identity: making progress on digital ID verification

Knowledge Partner: IDEMIA

Around the world, civil service digital teams and service leaders are working to make public services more accessible, convenient, efficient and effective. But in most countries, they are hampered by the weakness of digital ID verification platforms. Without a common ID system used by organisations across government, it’s hard for civil servants to provide a single gateway to multiple services; to support the data-sharing that can improve services’ quality and convenience; and to ease citizens’ transition to online services.

Many governments have tried to build national digital ID systems – and to attract users among service providers and citizens – but few have succeeded yet. At this webinar, civil servants and topical experts from around the world will consider how governments can make progress on this crucial aspect of the digital agenda – exploring key issues such as service design, business models, adoption policies and public confidence, and taking questions from the live audience.

Public servants can register for this free webinar here

03 November 2020 – Joining up digital delivery 

24 November 2020 – Maintaining supply chains

01 December 2020 – Reshaping health and care services

Responding to COVID-19, public servants around the world have moved at unprecedented speed to reform systems and build new services – and nowhere is this more true than in the field of health and care. Collaborating across organisational boundaries, health, local government and civil service staff have reshaped business processes to protect the vulnerable, improve the treatment of coronavirus patients, safely continue essential non-COVID services, and share essential information and supplies.

In some countries, for example, primary care providers have shifted the vast majority of patients to online consultations – protecting both service users and staff from infection. Patient pathways have been radically reformed to separate patients who may have coronavirus from others, and to permit the safe recommencement of elective procedures. And national initiatives have been launched to strengthen supply lines and support local providers.

At this GGF webinar, civil service leaders involved in health and care policymaking and service delivery will explore the unique challenges presented by COVID-19; share their experiences of service transformation; and discuss how central government officials can help prepare their health and care systems for the next stages of the pandemic.

Public servants can register for this free webinar here

08 December 2020 – Rebuilding economies and tackling inequality in the post-covid world

Knowledge Partner: Deloitte

15 December 2020 – Commissioning and Deploying New Technologies

26 January 2021 – Project and Programme Management (PPM methodologies; delivering at pace)

02 February 2021 – Public communications and community engagement

09 February 2021 – Staff deployment, team communications and workload management

16 February 2021 – A fair deal for keyworkers and frontline staff

23 February 2021 – Managing data in government

Knowledge Partner: Deloitte

02 March 2021 – ‘Levelling Up’ in the United Kingdom

09 March 2021 – Infrastructure development

16 March 2021 – The future for the civil service estate

23 March 2021 – Workforce and workplace

30 March 2021 – Data, identity and public trust